Auto Glass Replacement FAQ’s

auto glass replacementWhat will my free auto glass replacement quote include? All auto glass replacement quotes include; labor, installation, nationwide lifetime warranty, free mobile service, 10% rewards, and free lifetime rock chip repairs.


What information will I need when I call for a auto glass replacement price in Phoenix? You will need to know your automobile year, make, and model. Other possible questions that might be asked are; is your windshield heated or have a rain sensor, what color is your windshield, and does it have a shade band?


Your auto glass replacement prices seem extremely low. Does this mean that you will be using substandard parts or used parts? No. We only use new quality parts that meet or exceed all Federal Motor Safety Standards. Our Phoenix auto glass replacement quotes online are low because we price differently than other auto glass shop competitors.


I have a crack in my windshield, will it fall out? Absolutely not. Automobile windshields are manufactured with two pieces of glass and with an inner plastic layer called laminated. Typically, when a windshield gets cracked by a rock from the road, the outside layer is the only piece that gets damaged. Therefore, you are still protected by the inner vinyl layer which is the strength of your windshield and the inner glass layer. That is why windshields are considered to be safety glass and all cars windshields are laminated for your safety.


How much will it cost for you to come to me and replace my windshield or auto glass? FREE. We offer free valleywide mobile service to the Phoenix, Metro area including; Phoenix, Mesa, Glendale, Chandler, Scottsdale, Gilbert, Tempe, Peoria, and Surprise.


How long does an auto glass replacement take? In most cases; Phoenix auto glass replacements can be completed within one hour. In some cases, it may take more time depending on the car type and past installation methods.


Can you replace or repair my windshield without me being present? Yes. However, we will need your verbal or written authorization and access to your automobile. The car will need to be left unlocked to complete the work. We would be happy to lock the vehicle and return the keys when completed.


What are the operating hours of Phoenix Windshield Replacement? We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. and on Saturday’s from 8:00 a.m. to 12:00 p.m. Special appointment accommodations are available upon request.


How soon can I get an auto glass replacement mobile appointment in the Phoenix area? In most cases, we can schedule an appointment the same day or within 24 hours.


Will I have to wait all day for the auto glass replacement technician to arrive? No. However, we do require a two hour time frame for arrival. We recommend either morning appointments such as (8-10, 9-11, and 10-12) or afternoon appointments of (1-3, 2-4, and 3-5). Special accommodations can be made upon request.


Will the auto glass replacement technician call me before he/she arrives? Yes. Phoenix Windshield Replacement Technicians are required to call at least 15 minutes prior to arrival and/or if they are running late to your home or business.


Do I have to wait to drive my car after my auto glass replacement? Yes. There is a manufacturers’ recommended safe drive-away time of approximately one hour. We use only high quality and fast curing urethane adhesives for your auto glass repair safety. This is the fastest drying urethane on the market.


Windshield Urethane Tip: The urethane adhesive is the single most important component in any automotive windshield replacement. If you do not choose Phoenix Windshield Replacement for your cars windshield replacement, be sure to check with your chosen auto glass replacement company on their “windshield adhesive choice”. You want to be sure that the company utilizes an adhesive product that is manufactured for automotive glass replacements. Also, we recommend that you check the manufacturers’ recommended safe drive-away time guidelines.


Are there any instructions to follow after a new windshield replacement? Yes. No high pressure car wash for at least 24 hours, leave any window cracked about a ½ inch to prevent air pressure buildup, don’t slam your doors for the first 24 hours, and remove any tape that was used after 24 hours.


Can weather conditions affect my scheduled appointment? Yes. If it is raining and there is no cover your appointment may need to be rescheduled for a later time.


My glass shattered all over my car, will it be cleaned? Yes. Your professional Phoenix Windshield Replacement technician will vacuum all visible glass pieces found in and around your automobile and inside the frame.


Will my automobile need to be under covered parking to have the glass replaced? No. However, it is Phoenix Arizona, so if there is any shaded area, the Technician would greatly appreciate it.


I have stickers on my windshield can they be re-applied to my new one? Possibly. Our trained technicians will carefully remove the affixed sticker and attempt to save the adhesive for reapplication. If you have a military sticker, this process will be a little more difficult because the sticker is made to break-up upon removal and is prohibited to be saved.  Therefore, we will save the pieces of the sticker and attach it to your work order so that it can be exchanged for a new one.


Will my rear view mirror be reattached to the car windshield in the same place? Yes. In most cases, the rear-view mirror bracket is already manufactured to the new windshield. Therefore, the auto glass installer will simply remove the old mirror and reattach it to the new bracket.


Are your auto glass replacement technicians trained? Yes. Phoenix Windshield Replacement technicians have a minimum of five years of auto glass replacement & repair experience and are thoroughly trained on proper procedures for removing and installing auto glass.


Do you offer a guarantee on your work? Yes. We offer a nationwide lifetime auto glass repair warranty against manufacturers’ defects, workmanship, and leakage for as long as you own or lease your automobile.


If I leave the state and I have an issue with the auto glass installation will it be covered? Yes. Phoenix Windshield Replacement offers a nationwide lifetime warranty. Give us a call and we will locate a reputable auto glass company that will take care of any of your warranty concerns.  We will take care of the billing directly with that company therefore there will be no cost to you.


Free Windshield Chip Repairs: We also offer free windshield chip repairs with every new windshield replacement. So, if you ever get a rock chip in your windshield after it has been replaced and it can be covered up by the size of a business card. Simply, give us a call and we will repair it for free. However, this offer is only available in the Phoenix, Metro Market including; Phoenix, Mesa, Glendale, Chandler, Scottsdale, Gilbert, Tempe, Peoria, and Surprise.


Will any part of my car be damaged during the auto glass replacement process? No. Your automobile will not be damaged during the auto glass repair process and all precautionary measures will be taken.


My car door window won’t roll up or down? In most cases, this will be a regulator or motor problem. If you can here the motor running than it is the regulator. Sometimes, the motor and regulator are sold as one unit and can become costly. However, in most cases, we can save you a lot of money over what a dealer would charge.


Is it illegal to drive with a broken windshield? Per, Arizona State Law 28-982, if law enforcement believes that for any reason that your car windshield is unsafe they can site you. Typically, law enforcement will write you a repair order which gives you five days to have your windshield repaired without being required to pay a fine.


Can I request a dealer or factory car windshield? Yes. We would be happy to obtain dealer or factory glass for your vehicle. However, we would have to charge you or your insurance company at dealer list.


How do I know who manufactured my automobile windshield? According to FMVSS, all windshields that are manufactured and sold in the United States must contain the manufacturing plant details on the windshield including a Department of Transportation (DOT) code. Typically, this DOT code is called a windshield “bug” and is located on the bottom of all car windshields. You can get this DOT code from your car windshield and enter into the glassBYTES/AGRR database to find out who manufactured your particular windshield


How is an automobile windshield manufactured? A car windshield is laminated and is assembled by two sheets of glass with a vinyl sheet placed in between. The vinyl sheet is the strength of the windshield. More than likely if your windshield is hit by a rock, the top layer of the glass is the only piece that will be damaged.


What types of windshields or auto glass do you use? We use only high quality auto glass parts that meet or exceed all Federal Motor Vehicle Safety Standards. Most of our auto glass come from original equipment manufacturers including LOF, PPG, Carlite, Guardian, and Mopar. If you would like a specific brand of glass, we would be happy to accommodate any requests.


Are all  auto windshields created equal? All auto windshields must meet or exceed all FMVSS. That means that the glass and vinyl thickness are federally regulated. Therefore, all windshields are produced by the same original manufacturer guidelines. In fact, most manufacturers get the material from the same sources. The difference is the brand name that is etched on the glass and the template used for manufacturing.


What is the difference between Dealer/Factory glass, OEM (Original Equipment Manufactured), and Aftermarket windshields? Many OEM windshield manufacturers produce the windshield for automobile makers. Therefore, a OEM windshield manufacturer such as LOF, PPG, Mopar, Carlite, and Guardian may hold the original windshield template for the automobile producer. This means that the template used for manufacturing the windshield are too the exact “original” specifications. The OEM auto glass manufacturer produces these windshields for the auto producer with the dealer insignia (GMC, Nissan, Ford, Toyota, Chevy, Dodge) in the bottom corner and send them back to the car dealer for resale. These auto glass OEM manufacturers will also use the “same original” template to resale to the public with their “own” insignia (Pilkington, PPG, Guardian, Mopar, Carlite). Most OEM windshield manufacturers cannot resale the windshield back to the public with the “dealer” insignia. Therefore, the windshield could be the “same” original template manufactured part with a different insignia.

Now an aftermarket glass is a car windshield that is manufactured to the exact manufacturer guidelines (same color, thickness) without the “original” factory template. The template specifications are recreated using a factory windshield through the means of reverse engineering. This means that the template is recreated by the measurements of the windshield and not by the original template that the dealer manufacturer supplied. With today’s technology, this method has very accurate results and the strength and thickness of the glass is regulated by FMVSS.